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COVID-19 MEASURES

To our customers:

In response to the measures announced by the provincial government on Monday, March 23, 2020, with respect to the status of the COVID-19 pandemic, we wish to inform you that all dealerships of Le Groupe Lachapelle, namely Hamel Honda, Chomedey Toyota, Mazda de Laval and Honda Ste-Rose will be temporarily closed until April 13, 2020.

The health and safety of our customers and employees remain our highest priority and it’s of the utmost importance to keep everyone safe. The current situation is exceptionally challenging and we must work together to fight this pandemic. We support all measures put forth by our governmental authorities; we must be observant of the necessary measures in order to contain the virus and stop the spread as quickly as possible.

The FAQs that follow will quickly help you get the answers to your questions and address your concerns. We will update the information diligently:

 

Q1. Are all Groupe Lachapelle dealerships targeted by the closures scheduled until April 13th?

A. New preventive measures were issued by the government of Quebec during its press conference that took place on Monday, March 23, 2020 at 1:00 p.m.

Starting Tuesday, March 24, 2020, at midnight, only essential services will be allowed to continue to operate. Therefore, these new measures apply to all Groupe Lachapelle dealerships, namely Hamel Honda, Chomedey Toyota, Mazda de Laval and Honda Ste-Rose.

We respect the governmental efforts and we believe that it’s paramount that these measures be upheld in order to rapidly contain the virus and stop the propagation.

Please note that you can use our online services
and
we are available to help you!

 

Q2. Has it been confirmed that the Groupe Lachapelle dealerships will reopen on April 13th?

A. As indicated by our Prime Minister on March 25th, the Quebec government will reassess the situation a few days prior to April 13th in order to make the right decision on whether to reopen or not on April 13th. It’s impossible at this time to confirm such a date but we will continue to monitor the situation closely with respect to this COVID-19 crisis. Furthermore, we will comply with all governmental measures as they are communicated and we will keep you informed in due course.

 

Q3. I had scheduled an appointment with your after-sales service department for maintenance or repair, what should I do?

A. Our customer service agents have contacted you in order to cancel your appointment and reschedule it at a future date after the reopening.

Please check your messages on your voicemail if you haven’t spoken to one of our agents. It’s highly probable that a message was left on your voicemail with all the necessary information and instructions.

 

Q4. Are your maintenance and repair departments opened?

A. We are only offering repair services to vehicles to our customers who need their vehicles in order to offer essential services and/or for those essential transportation services and we answer to emergencies that threaten your health and safety. If you are in these groups and need to have your vehicle serviced or repaired quickly, please contact us at the numbers below and follow the instructions:

Hamel Honda: 450-491-8440
Chomedey Toyota: 514-892-6194
Mazda de Laval: 514-234-9170
Honda Ste-Rose: 450-491-8440
 

Q5. What qualifies as an urgent repair?

A. We prioritize the vehicles of customers who need their vehicle to render essential services and/or for essential travels or vehicles that threaten the safety of our customers.

For example, oil and tire changes are not considered as emergencies in the current situation.

 

Q6. Will you return the calls of customers that left you a message on the dealerships’ voicemail while you were closed?

A. Only urgent messages threatening the safety of our customers will be processed in a 24-hour delay, Monday through Friday. Messages left by our customers during the closure that are not deemed urgent will be contacted upon our return to regular opening hours.

 

Q7. I had to have my vehicle towed to your dealership but it’s closed and I need a loaner. How may I proceed?

R. We encourage you to contact the dealership where your car was towed in order to make the necessary arrangements so you can get a loaner by making your request to one of our agents.

 

Q8.I have questions and concerns regarding the financing of my vehicle (installments, end of my lease, etc.) What should I do?

A. We encourage you to contact your lender who will take the time necessary to answer your questions and address your concerns in order to find a solution acceptable to all parties in these extraordinary circumstances. You will find the coordinates of your lender in the list below:

– Bank of Montreal: 1 800-969-8006
– National Bank: 1 877-290-1280
– Royal Bank: 1 800-769-2511
– TD Bank: 1 800-563-3995
– Desjardins: 1 877-871-0114
– IA Auto Finance: 1 855-378-5626
– CIBC/Auto Capital: 1 855-598-1856
– Carfinco: 1 855-227-9195
– Avantage Scotia: 1 877-375-2771
– TD specialized: 1 866-694-4392

 

– Iceberg Finance: 418 694-0960
– Accès Crédit: 1 866-974-0874
– All Star: 1 877-288-6987
– Canadian Dealer Lease Services Inc (Location Mazda): 1 888-703-8857
– Mazda Financial Services: 1-888-703-8857.
– Toyota Financial Services: 1 800-661-3062
– Honda Financial Services: 1 800-387-5399
– Scotia Bank (purchase): 1 800-790-7979

 

TOYOTA has also created a portal allowing you to take the necessary measures more quickly and easily. You will also have access to answers to the most frequently asked questions via this portal.

Procedure to activate your account: 
1. Access the  Portal
2. Configure your account
3. Add your vehicle

This will enable you to process your requests online (modify your payment date, delay a payment, general inquiry, etc.)

 

Q9. If I have to go to your dealership after getting an appointment for an emergency situation, will the sanitary measures set forth before the closure still be upheld by your personnel?

A. Absolutely. The sanitary measures are upheld and we will also adapt them although we are closed to be adequately enforced and respond to any new guidelines that may be deployed in response to updates from our governmental authorities. Your health and safety is and remain our priority.

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